Terms and conditions
Autolux Serveis Integrals de Transports S.L., is a company located at Marià Espinal street number 10B in Cunit, province of Tarragona and with CIF B43820729. Registered in the Mercantile Registry of Tarragona, volume 2117, folio 96, sheet T-31921, 1st entry and date 29-09-2005.
Read our terms and conditions carefully before using our services. These terms and conditions are legally binding with the use of our transport, digital services and the privacy of your data.
Acceptance of terms
- By registering and/or using our services, including Browse our website, you accept our terms and conditions, as well as our data privacy policy, complying with the EU data processing policy.
- Some of our services may be subject to additional specific terms and conditions, which will be incorporated by direct reference.
- For any type of dispute between you and Autolux Serveis Integrals de Transports, it will be resolved through individual binding arbitration and you waive your right to participate in a class action lawsuit.
- You declare and guarantee that you are at least 16 years old to contract our services. If you are a minor, you cannot, under any circumstances or reason, contract our services. Your legal guardians are ultimately those who could contract our services on your behalf, complying with our terms and conditions described here.
Registration
To use our services it is essential to be registered to obtain an account that gives you access. You must provide information about yourself that is truthful, accurate, complete and keep it updated over time. Under no circumstances may you use an account that is not yours or is fraudulent, you, and only you, being the sole responsible for the activity associated with your account, as well as maintaining a secure password.
Security and protection in online payments
For online payments, we use the secure REDSYS platform in its redirection mode; we do not save any of the data entered when making the payment effective. When you press the 'pay' button your browser will be redirected to the payment platform using the secure SSL (https) protocol with the necessary data to make the payment. REDSYS will use the 3DSecure payment method to authenticate the buyer as the legitimate owner of the card being used. Once the payment is made, REDSYS will digitally communicate to Autolux the result of the operation. And finally you will be redirected to our portal, specifically to the service or services for which you have made the payment.
Cancellations and refunds
You can cancel, free of charge, any of our services 24 hours before the original start of it. Refunds will be made effective at the time of cancellation or as soon as possible if there is any problem beyond our control and will be made by the same payment method used when contracting the service.
For periods less than 24 hours, a charge will be applied that can reach 100% of the service amount. We work with services previously arranged and our drivers' schedules are assigned with 24 hours in advance; when canceling a service, we will very possibly have an economic damage depending on the proximity of the time to the start of the service. Ultimately, you should contact our customer service and they will assess said charge.
Use of our services
Our services will be requested by email, web, app or phone at least 1 hour in advance and it will be our customer service who confirms or not the realization, depending on our availability for that precise moment.
Our services will be previously specified and the conditions will be scrupulously complied with, according to the product that has been contracted, with the following data:
- Client or applicant
- Start date and time
- Starting place
- Intermediate stops (if any)
- End date and time
- Destination
- Number of passengers
- Type and category of service
- Child/baby seats (if any)
- Luggage
- Payment method
The chauffeur with the contracted vehicle will arrive at the meeting point a few minutes in advance, failure to comply with the start time, on your part, may lead to an additional cost for 'waiting time' and after one hour, Autolux Serveis Integrals de Transports reserves the right to cancel the service without any economic refund.
Pick-ups at airports, ports or stations are not exempt when it comes to complying with what is stipulated in the previous point, you will be responsible for taking it into account when complying with the agreed start time of the service. Airports occupy an exception within our terms and conditions; they include one hour of waiting time, at no cost, but always for justified reasons beyond your control, such as flight delays.
Once the service has started, you cannot give the chauffeur any indication that implies the route to follow, new stops or any modification of the previously agreed conditions. In such a case, you can always contact customer service and you will be informed if it is possible to carry it out and if it entails a recalculation of the price.
In case minors are traveling, you must inform customer service in advance for the choice, if necessary, of the type of child seat. You must also communicate the volume of luggage you will carry and under no circumstances, can the luggage limit of the vehicle be exceeded. Likewise, you will not carry any type of dangerous or illegal material.
About our website
The images, photographs and any other graphic material presented on this website are used for primarily illustrative purposes. Their objective is to offer our users and clients a general impression of the type, style, and quality standard of the services that Autolux provides.
While Autolux continually strives to ensure that such illustrations are as faithful and up-to-date as possible to the reality of our offer, it is important that our users understand that certain specific details may vary with respect to the final service that is provided or the product viewed. These variations may include, but are not limited to:
- The exact model of the vehicle assigned for a service, its specific interior or exterior features (such as color, upholstery, or particular equipment), always within the service category that has been contracted.
- The particular appearance of Autolux staff (chauffeurs, customer service staff) who assist you at any given time.
- Other visual elements that, although representative of the level of service expected, may not constitute an exact reproduction of each aspect of the actual service.
This consideration is especially relevant in cases where the images used are not direct and current photographs of our operational fleet or our staff on duty, but generic representations intended to show the standard and type of service.
However, Autolux undertakes to maintain at all times the level of quality, comfort, safety and professionalism that characterizes us and that corresponds to the service category selected by the client.
To confirm any specific detail that is of particular importance to you, verify the availability of a particular vehicle model, or if you have any other special requirement, we strongly recommend that you contact our customer service team directly before formalizing your reservation. We will be happy to attend to all your queries and ensure that your experience with Autolux fully meets your expectations.
Privacy and data protection
We do not use session cookies or other types and your account data or data generated by the use of our services, under no circumstances will be shared with third parties. The data is stored in a database indefinitely on our private servers, complying with the provisions of EU regulation 2016/679 of April 27, 2016.
To contact
Our offices are at San Cugat de Sesgarrigues nº 5, in Vilafranca del Penedès (Barcelona) and our contact numbers are +34 902 10 50 52 and +34 93 818 23 36. Or if you prefer, you can do so through the web form or via reservas@autolux.cat. We can assist you in Spanish, Catalan, English, German, Italian and French.
